I heard this story from a friend. This friend always
accompanies his grandma on most of her shopping sprees. One time, they went to
a tiangge (bazaar) and were happily
examining the different products displayed in one stall. The staff, thinking
that the grandma was poor, muttered to herself, “I don’t think they’d buy
anything.” I have seen this grandma and there is no way she looks close to a beggar.
The comment is loud enough for the duo to hear. Offended, the grandma angrily
told the owner of the store that she would buy everything in that stall on one condition – the owner had to sack
that impolite staff.
I’ve also experienced this kind of unfair treatment in some
stores. I’m always in t-shirt and jeans, but when I enter a more “high-end”
store, some staffs would cross their arms and look at me with a huge frown on
their faces. But when I did buy something, they would totally transform into friendly,
respectful staffs that they were expected to be. In some occasions that I did dress up, these
staffs would always greet me even without my buying anything.
I think staffs are supposed to “serve” their customers. They
shouldn’t judge their customers based on their appearance. More importantly,
they shouldn’t offend them.